FAQ categories: 

How can I contact you?

Before contacting us we recommend that you review our FAQs.If you can't find the information you are looking for  you can Contact Us or if you would rather write to us you can at: Customer Services, SonicZero Limited, Unit 1, Orbital Centre, Southend Road, Woodford, Essex IG8 8HH United Kingdom. Alternatively, you can call our Customer Services number:  +44 (0)20 7193 5879. The line is open from 9am to 5pm Monday to Friday except public holidays.


Why does StuffAlert include your name, email address and username in emails?

People who send spoof emails generally don't have your first and last name as well as your StuffAlert username and email address. So sending an email that contains this information should increase your confidence that it was sent by us.

There may still be instances where spoof emails do contain your first and last name as well as your StuffAlert username, so inclusion of this information doesn’t necessarily guarantee that the email is from us.

How do I stop your emails being seen as SPAM?

Spam is unfortunately a problem that effects many companies that send lots of emails. The problem is further compounded by ISP's and email providers employing ever changing ways of managing SPAM.

No one likes SPAM - it is a continual battle for all concerned.If you stop receiving our eBay alerts first check your spam/junk folders. It's annoying but genuine emails sometimes gets dumped into these folders.